We strive to provide an excellent level of service, and always welcome any feedback or suggestions on how we can improve.
If you have a specific complaint, please get in touch with us in any of the following ways:
AJ Bell
4 Exchange Quay
Salford Quays
Manchester
M5 3EE
Tel: 0345 40 89 100
Email: enquiry@ajbell.co.uk
If you choose to make a formal complaint, we will ensure that it is investigated thoroughly, and is resolved well within the eight-week benchmark timeframe set by the Financial Conduct Authority (FCA).
The data report below shows the number of complaints we received and closed from 1 April 2025 to 30 September 2025. This data is published in a format suggested by the FCA.
Complaints publication report
Firm name: AJ Bell Management Limited
Group: AJ Bell plc
Period covered in this report: 1 April 2025 to 30 September 2025
Brands/trading names covered: AJ Bell Investcentre, AJ Bell
|
|
Number of complaints opened by volume of business |
||||||
|
Product/Service Grouping |
Provision (at reporting period end Date) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main Cause of complaints opened |
|
Decumulation and Pensions |
3.81 per 1,000 policies in force |
1051 |
1043 |
37.38% |
62.42% |
53.4% |
Other admin errors |
Firm name: AJ Bell Securities Limited
Group: AJ Bell plc
Period covered in this report: 1 April 2025 to 30 September 2025
Brands/trading names covered: AJ Bell Investcentre, AJ Bell
|
|
Number of complaints opened by volume of business |
||||||
|
Product/Service Grouping |
Provision (at reporting period end Date) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main Cause of complaints opened |
|
Banking and Credit Cards |
16.5 per 1,000 accounts |
44 |
44 |
50% |
50% |
68.18% |
Other admin errors |
|
Decumulation and Pensions |
1.14 per 1,000 policies in force |
316 |
303 |
34.32% |
65.68% |
48.18% |
Other admin errors |
|
Investments |
2.09 per 1,000 client accounts |
1140 |
1127 |
37.44% |
62.47% |
51.02% |
Other admin errors |