Two thirds of advisers believe ISA market has become unnecessarily complex

Tom Selby
13 September 2023
  • Vast majority of advisers support ISA simplification, according to new research carried out by investment platform AJ Bell*
  • Over 8 in 10 advisers (84%) backed the concept of having one ISA product that covers all the existing benefits of ISAs
  • Two thirds (65%) also agreed that unnecessary complexity had crept into the ISA market
  • 8 in 10 (77%) believed this was down to ‘too many variants and names’ for ISA products, in line with consumer research carried out by AJ Bell earlier this year that showed only half of people are able to identify the main types of ISA
  • The Lifetime ISA rules and restrictions to the number of ISA types you can hold per year were also flagged by advisers
  • AJ Bell launched its One ISA policy paper back in April, which calls for all existing types of ISA to be consolidated into a single ‘One ISA’ product

Tom Selby, head of retirement policy at AJ Bell, comments:

“ISAs remain the ideal tax efficient savings vehicle to complement pensions, but there is a real danger creeping complexity will leave new investors completely bamboozled. This has been borne out by our consumer research, which shows half of Brits agree the different versions of ISAs make them too complicated and that a single product would make them easier to understand.

“This view is reflected in our adviser research, with around two thirds of respondents agreeing unnecessary complexity has crept into the market and more than 8 in 10 supporting AJ Bell’s proposal to combine the key features of ISAs in a single product.

“Unnecessary complexity is the enemy of engagement and good consumer outcomes. In the ISA market, the mind-bending array of options risks putting people off altogether, potentially dampening the impact of wider efforts from the FCA to get more people investing for the long-term.

“As the government and regulator ramp up efforts to boost advice and guidance, it is vital the products people engage with are as easy to understand as possible. ISA simplification could be a game changer in this regard, making life easier for millions of investors and would-be investors.”

*AJ Bell survey with 349 financial advisers, carried out in August 2023.

Tom Selby
Director of Public Policy

Tom is director of public policy at AJ Bell. He is a prominent spokesperson on retirement issues and his views are regularly sought by national print and broadcast media. Tom has successfully campaigned for a number of consumer-focused reforms, including banning pensions cold-calling and increasing pensions allowances, and he is passionate about improving outcomes for savers and retirees. Tom joined AJ Bell as senior analyst in April 2016, having previously spent seven years as a financial journalist. He has a degree in Economics from Newcastle University.

Contact details

Mobile: 07702 858 234
Email: tom.selby@ajbell.co.uk

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