AJ Bell, one of the UK’s largest investment platforms, has selected Blue Prism’s market leading robotic process automation (RPA) software to increase operational efficiencies and enhance customer experiences. At the same time, the company is expanding its IT team, including the appointment of a new Chief Technology Officer (CTO).
Blue Prism’s connected-RPA software will enable AJ Bell to utilise digital workers (software robots) to automate labor-intensive and routine back office administration functions. This will reduce the risk of error, enhance the service customers receive and improve productivity, while ensuring compliance with regulations where necessary.
For example, a customer with a regular direct debit paying into their Individual Savings Account (ISA) can hit their subscription limit before the end of the tax year. If that happens the direct debit will be suspended for the rest of the tax year. This currently involves contacting the customer and manually suspending the direct debit. The digital worker can take over these routine tasks, thus reducing costs and importantly freeing up staff to do more value-added tasks that will be of greater value to the company and its customers.
In addition to the tie up with Blue Prism, AJ Bell is expanding its IT function as part of its continuing growth, with current expansion plans including the recruitment of 15 new roles in addition to the new CTO role.
The CTO will join AJ Bell’s Executive Management Board, leading the development of the company’s technology strategy and assuming responsibility for the day-to-day operation of the IT function.
Michael Summersgill, chief financial officer at AJ Bell, comments:
“Robotics is a fascinating area that has the potential to automate processes that are important to ensure we deliver the right service to our customers but are currently quite labor-intensive. With the introduction of connected-RPA technology, we can get these tasks done quicker and with a reduced risk of error.
“Blue Prism’s digital workers will be a great addition to our business, but it is important to understand that this is not about reducing staff numbers. The continued growth of our platform business means that we will need to continue to grow our workforce, in fact we are continually investing in our IT department and we are currently looking for a CTO to come in and lead the team through its next phase of growth.”